Stamatis, D.H. <br/><br/>
Total quality service 

 - New Delhi :  Vanity books international,  1998. 
 - xiii, 318p.  22cm 
 - Encyclopedia of Total Quality Management  5 .
<br/><br/><label>ISBN: </label>8175140151 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.003  / STA