Gower <br/><br/>
Exceptional customer service 

 - 2nd Ed.; 
 - England  Gower,  1999 
 - 291p.;  23cm 
<br/><br/><label>ISBN: </label>0566082659 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812  / GOW