Das, Ranjan <br/><br/>
Strategic Management of Services 

 - 2nd Ed.; 
 - NewYork  Oxford,  1997 
 - xii,435p.;  ill;  21cm 
<br/><br/><label>ISBN: </label>195650883 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.4012  / DAS