James, Judi <br/><br/>
People Talk : the skills of positive communication and customer care 

 - New Delhi :  Excel books,  1998. 
 - xii, 78p.;  24cm 
<br/><br/><label>ISBN: </label>8174661337 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / JAM