TY  - BOOK
AU  - Hand, Max
AU  - Plowman, Brian
TI  - Quality Management Handbook
SN  - 0-7506-0143-4
U1  - 658.562 
PY  - 1992///
CY  - Oxford
PB  - Butterworth-Heinmann Ltd
KW  - Quality Management
KW  - Management
ER  -