TY  - BOOK
AU  - George, Stephen
AU  - Weimerskirch, Arnold
TI  - Total quality management : strategies and techniques proven at today s most successful companies
SN  - 0471595381
U1  - 658.562 
PY  - 1994///
CY  - New York
PB  - John Wiley & SonsI
KW  - Management
ER  -