TY  - BOOK
AU  - Mohanty, R, P.
AU  - Lakhe, R, R.
TI  - TQM in the service sector
SN  - 8172249535
U1  - 658.568 
PY  - 2002///
CY  - Delhi
PB  - Jaico publishing house
KW  - Quality Management
ER  -