Shaw, John C. <br/><br/>
The Service Focus : developing winning game plans for service companies 

 - Illinois :  Dow Jones Irwin,  1990. 
 - xiii, 262p.;  24cm 
<br/><br/><label>ISBN: </label>155623239X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658  / SHA