TY  - BOOK
AU  - Albrecht, Karl
AU  - Zemke, Ron
TI  - Service America : Doing Business in the New Economy
SN  - 0870946595
U1  - 973.0496 
PY  - 1985///
CY  - U.S.A
PB  - Dow Jones
KW  - United States
ER  -