000			00382nam a2200157Ia 4500
008			240930s9999||||xx |||||||||||||| ||und||
020			_a8071495442
082			_a658.812 _bSCO
100			_aScott,Dru
245		0	_aCustomer satisfaction
250			_a3rd Ed.;
260			_aNewdelhi _bVIva books, _c2004
300			_a118p.; _c22cm
650			_aCustomer relations
942			_cLM
999			_c131208 _d131208