000			00429nam a2200157Ia 4500
003			NIELib
008			211019s9999||||xx |||||||||||||| ||und||
020			_a8174661337
082			_a658.812 _bJAM
100			_aJames, Judi
245			_aPeople Talk : the skills of positive communication and customer care
260			_bExcel books, _c1998. _aNew Delhi :
300			_axii, 78p.; _c24cm
650			_aManagement
942			_2ddc _cLM
999			_c24674 _d24674