000			00438nam a2200157Ia 4500
003			NIELib
008			211019s9999||||xx |||||||||||||| ||und||
020			_a155623239X
082			_a658 _bSHA
100			_aShaw, John C.
245			_aThe Service Focus : developing winning game plans for service companies
260			_bDow Jones Irwin, _c1990. _aIllinois :
300			_axiii, 262p.; _c24cm
650			_aManagement
942			_2ddc _cLM
999			_c81406 _d81406